Privacy Policy

 

Effective date: 14 September 2026
Last updated: 14 September 2026

1. Introduction

This Privacy Policy explains how IPTV SOUTH AFRICA, trading as IPTV-1 (“IPTV-1,” “we,” “us” or “our”), collects, uses, stores, shares and protects personal information when you:

• Visit https://iptv-1.co.za/;
• Contact us by email, WhatsApp or a website form;
• Request information or technical support;
• Purchase or use a subscription;
• Subscribe to marketing communications; or
• Otherwise interact with our services.

For purposes of the Protection of Personal Information Act 4 of 2013 (“POPIA”), the responsible party is:

Trading name: IPTV-1
Privacy contact: iptvforall001@gmail.com
Telephone/WhatsApp: +44 7367 067674
Website: https://iptv-1.co.za/

This Policy should be read together with our Terms of Service, Refund Policy and Cookie Policy.

2. Scope of this Policy

This Policy applies to personal information processed through the IPTV-1 website and related customer-service channels.

It does not govern independent websites, applications, payment services or communication platforms operated by third parties. Those parties process information according to their own privacy policies.

3. Personal information we collect

Depending on how you interact with us, we may collect the following information.

3.1 Identity and contact information

This may include:

• Full name;
• Email address;
• Telephone or WhatsApp number;
• Country or general location;
• Billing or business address where required;
• Preferred language; and
• Any other contact information you provide.

3.2 Subscription and service information

This may include:

• Selected subscription plan;
• Subscription duration;
• Number of simultaneous connections;
• Activation and expiry dates;
• Device type and operating system;
• Application used to access the service;
• Account or subscription identifier;
• Service status;
• Technical configuration information; and
• Support and troubleshooting history.

We do not require customers to provide passwords for unrelated accounts. Do not send banking passwords, card PINs or other unnecessary credentials through WhatsApp, email or website forms.

3.3 Payment and transaction information

This may include:

• Amount and currency;
• Payment date;
• Payment method;
• Transaction or payment reference;
• Payment confirmation;
• Billing information;
• Refund information; and
• Records required for accounting, fraud prevention or legal compliance.

Where payment is processed by a bank, payment gateway, digital-payment service or another financial institution, that provider may collect additional information under its own privacy policy.

We do not intentionally collect or store complete payment-card numbers, card security codes or banking passwords through this website.

3.4 Communications and support information

When you contact us, we may retain:

• Email and WhatsApp messages;
• Support requests;
• Screenshots, photographs or diagnostic information you provide;
• Dates and times of communications;
• Complaints and refund requests;
• Technical actions taken; and
• Records of how a request was resolved.

Only send screenshots or files necessary to resolve your request. Remove unrelated names, messages, photographs and account details before sending them.

3.5 Website and technical information

When you use the website, our systems or service providers may automatically collect:

• Internet Protocol address;
• Browser type and version;
• Device type;
• Operating system;
• Language and time-zone settings;
• Referring website;
• Pages viewed;
• Date and time of access;
• Navigation and interaction data;
• Approximate location derived from an IP address;
• Cookie identifiers; and
• Security, error and server-log information.

3.6 Marketing information

Where you subscribe to marketing communications, we may collect:

• Your name and email address;
• Your consent record;
• Subscription and unsubscribe dates;
• Communication preferences; and
• Information about whether communications were delivered or opened, where the relevant tool provides this functionality.

3.7 Special personal information

We do not intentionally request or collect health information, biometric information, religious beliefs, political opinions, sexual information, criminal information or other special personal information.

Do not send such information unless it is strictly necessary and we have specifically requested it for a lawful purpose.

4. How we collect personal information

We may collect personal information:

• Directly from you;
• Through website forms;
• Through email or WhatsApp;
• When you purchase, renew or request a subscription;
• When you ask for support;
• When you subscribe to communications;
• Automatically through cookies, server logs and similar technologies;
• From payment providers or financial institutions confirming a transaction;
• From service providers assisting with website operation or fraud prevention; and
• From public sources where collection is lawful and relevant.

5. Why we process personal information

We may process personal information for the following purposes:

• Responding to enquiries;
• Providing information about available plans;
• Processing subscription requests;
• Confirming payments;
• Activating and administering subscriptions;
• Managing simultaneous-connection limits;
• Providing installation and technical support;
• Processing refunds and complaints;
• Communicating service-related information;
• Preventing fraud, abuse and unauthorised account use;
• Maintaining website security;
• Diagnosing technical problems;
• Improving website performance and customer support;
• Maintaining accounting and transaction records;
• Complying with legal and regulatory obligations;
• Establishing, exercising or defending legal claims;
• Sending marketing communications where permitted; and
• Producing aggregated or de-identified statistics.

6. Grounds for processing

We process personal information only where an appropriate lawful justification exists. Depending on the circumstances, this may include:

• Your consent;
• Processing necessary to conclude or perform a contract with you;
• Compliance with a legal obligation;
• Protection of your legitimate interests;
• Protection of our legitimate interests or those of a third party, provided your rights do not override those interests; or
• Another ground authorised by applicable law.

You may withdraw consent where processing depends on consent. Withdrawal does not affect processing lawfully completed before withdrawal.

7. Information that is required

Certain information is necessary to:

• Identify and communicate with you;
• Confirm a payment;
• Activate a subscription;
• Provide technical support;
• Prevent account misuse; or
• Meet legal and accounting obligations.

When required information is not supplied, we may be unable to provide the requested service.

Providing information for marketing is optional and is not a condition of purchasing a subscription.

8. Payments

Payments may be processed through banks, payment gateways, electronic-payment services or other financial-service providers.

These providers may act as independent responsible parties and apply their own privacy policies. We recommend reviewing the applicable provider’s privacy policy before submitting payment information.

We generally receive transaction confirmation, amount, currency, payment status and reference information rather than complete card or banking credentials.

9. Cookies and similar technologies

The website may use cookies and similar technologies for:

• Core website functionality;
• Security;
• Remembering preferences;
• Measuring website use;
• Diagnosing errors;
• Analytics; and
• Advertising or campaign measurement, where enabled.

Non-essential cookies will be used subject to applicable consent requirements.

You can control cookies through the website’s consent tool and your browser settings. Blocking certain cookies may affect website functionality.

More information is available in our Cookie Policy.

10. Direct marketing

We may send marketing communications only where:

• You have consented;
• Applicable law otherwise permits communication with an existing customer; or
• Another valid legal ground exists.

Each electronic marketing communication will provide a reasonable method of opting out.

You may unsubscribe at any time by:

• Using the unsubscribe link in an email;
• Replying with an opt-out request;
• Contacting iptvforall001@gmail.com; or
• Requesting removal through WhatsApp.

Service messages concerning an active subscription, payment, technical incident, security matter or support request are not marketing communications.

We do not sell or rent contact lists to third parties.

11. Sharing personal information

We may share personal information only when reasonably necessary with:

• Website-hosting and infrastructure providers;
• Email and communication providers;
• WhatsApp and its related service providers;
• Payment processors, banks and financial institutions;
• Analytics and website-performance providers;
• Security, fraud-prevention and technical-support providers;
• Accountants, auditors, insurers, legal advisers and professional consultants;
• Regulators, courts, law-enforcement agencies or public authorities where legally required;
• Parties involved in investigating fraud, abuse or security incidents; and
• A purchaser, successor or adviser in connection with a legitimate sale, restructuring or transfer of the business.

Service providers processing information on our behalf are expected to process it only for authorised purposes and apply appropriate safeguards.

We do not sell personal information.

12. International transfers

Some service providers may process personal information outside South Africa or outside your country of residence.

Where POPIA applies, international transfers will take place only where an appropriate basis exists, which may include:

• A law, agreement or binding arrangement providing an adequate level of protection;
• Your consent;
• Necessity for performing a contract with you;
• Necessity for concluding or performing a contract in your interest; or
• Another basis permitted by section 72 of POPIA.

We take reasonable steps to require appropriate safeguards from relevant service providers.

13. Retention of personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required or permitted by law.

Subject to applicable legal requirements, our intended retention periods are:

Information	Intended retention period
General enquiries	Up to 24 months after the enquiry closes
Subscription and customer records	Duration of the relationship and up to 5 years afterward
Payment and accounting records	At least the period required by tax and accounting law
Support communications	Up to 24 months after resolution
Complaints and refund records	Up to 5 years after final resolution
Website security logs	Normally up to 12 months, unless needed for an investigation
Marketing records	Until consent is withdrawn or you unsubscribe
Opt-out record	As long as necessary to ensure marketing remains suppressed
Cookie information	According to the periods stated in the Cookie Policy

Information may be retained longer when necessary for litigation, fraud prevention, regulatory enquiries or legal compliance.

When retention is no longer authorised or necessary, information will be deleted, destroyed or de-identified in a reasonably secure manner.

14. Information security

We take reasonable and appropriate technical and organisational measures to protect personal information against:

• Loss;
• Damage;
• Unauthorised destruction;
• Unlawful access;
• Unauthorised disclosure;
• Alteration; and
• Misuse.

Measures may include access restrictions, authentication controls, encryption in transit, secure hosting, backups, software updates, malware protection and service-provider controls.

No internet transmission or storage system can be guaranteed to be completely secure. Customers should protect their own devices, email accounts, WhatsApp accounts and subscription credentials.

15. Security compromises

Where we have reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will investigate and take appropriate containment and remediation measures.

Where required by POPIA or another applicable law, we will notify the Information Regulator and affected individuals as soon as reasonably possible, subject to any lawful delay requested by law enforcement.

16. Your rights

Subject to applicable law and any lawful limitations, you may have the right to:

• Ask whether we hold personal information about you;
• Request access to that information;
• Request correction of inaccurate, incomplete, outdated, excessive or misleading information;
• Request deletion or destruction where legally permitted;
• Object to particular processing;
• Withdraw consent;
• Object to direct marketing;
• Request information about third parties that received your information;
• Lodge a complaint with the Information Regulator; and
• Exercise other rights provided by applicable privacy law.

These rights are not absolute. We may retain or continue processing information where authorised or required by law.

17. Exercising your rights

Submit privacy requests to:

Email: iptvforall001@gmail.com
Subject: Privacy Request
WhatsApp: +44 7367 067674

Include:

• Your full name;
• The email address or telephone number used with us;
• A clear description of your request; and
• Sufficient information to locate the relevant records.

We may request reasonable proof of identity to prevent unauthorised disclosure. Do not send identity documents unless specifically requested through an appropriate secure method.

We will respond within a reasonable period and may refuse or limit a request where permitted by law. We will explain the basis for a refusal where legally required.

18. Children’s information

The website and commercial subscription service are not directed at persons under 18 years of age.

We do not knowingly collect personal information directly from children without authorisation from a competent person or another lawful basis.

A parent or guardian who believes that a child has supplied personal information should contact us so that we can investigate and take appropriate action.

19. Automated decision-making

We do not currently make decisions based solely on automated processing that produce legal consequences or substantially affect customers.

Automated tools may be used for website security, spam filtering or fraud detection, but significant customer decisions are subject to human review where required.

20. Third-party websites and applications

The website may link to third-party websites, applications, payment services or communication platforms.

We do not control those parties’ privacy practices. A link does not mean that we accept responsibility for how the third party processes information. Review the third party’s privacy policy before submitting information.

21. Accuracy of information

You are responsible for ensuring that information supplied to us is accurate and current.

Notify us when your contact or account information changes so that we can correct our records.

22. Changes to this Privacy Policy

We may update this Privacy Policy when:

• Our services or data practices change;
• We appoint different service providers;
• Legal requirements change; or
• Security or operational practices require an update.

The revised version will be published on this page with a new “Last updated” date. Material changes may also be communicated through the website or available customer-contact details where appropriate.

 

23. Contact us

Questions about this Privacy Policy or our processing of personal information should be directed to:

Trading name: IPTV-1
Email: iptvforall001@gmail.com
WhatsApp: +44 7367 067674
Website: https://iptv-1.co.za/